OpenTrainTimes incident

Server outage and loss of data

Resolved after 1 hour 52 minutes, affecting Amazon EC2 Compute Facility and Train movement data and 1 more, on October 7, 2024.

monitoring Oct 07, 2024, 09:43 AM UTC

One of our servers was rebooted without warning at 0938 this morning, and services did not restart as normal. We have manually restarted services on this server, and it is currently processing through a backlog of data. Maps may be showing incorrect information for the next hour.

Started
Oct 07, 2024, 09:43 AM UTC
Resolved
Oct 07, 2024, 11:35 AM UTC
Duration
1h 52m
Detected by Pingoru
Oct 07, 2024, 09:43 AM UTC

Affected components

Amazon EC2 Compute FacilityTrain movement dataMap data

Update timeline

  1. monitoring Oct 07, 2024, 09:43 AM UTC

    One of our servers was rebooted without warning at 0938 this morning, and services did not restart as normal. We have manually restarted services on this server, and it is currently processing through a backlog of data. Maps may be showing incorrect information for the next hour.

  2. resolved Oct 07, 2024, 11:35 AM UTC

    This incident has now been resolved.

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