OpenText incident

Core EDR/MDR experienced degradation

Minor Resolved View vendor source →
Started
Mar 26, 2026, 05:12 PM UTC
Resolved
Mar 26, 2026, 08:26 PM UTC
Duration
3h 14m
Detected by Pingoru
Mar 26, 2026, 05:12 PM UTC

Affected components

Core EDR/MDR

Update timeline

  1. investigating Mar 26, 2026, 05:12 PM UTC

    Core EDR/MDR is currently experiencing degraded alert generation in the US Data Center. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: 5308238

  2. investigating Mar 26, 2026, 06:15 PM UTC

    Core EDR/MDR is currently experiencing degraded alert generation in the US Data Center. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5308238

  3. monitoring Mar 26, 2026, 06:31 PM UTC

    Core EDR/MDR experienced degraded alert generation in the US Data Center. Service has been restored and is now being validated. Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5308238

  4. resolved Mar 26, 2026, 08:26 PM UTC

    Core EDR/MDR experienced degraded alert generation in the US Data Center. The issue is now resolved. We appreciate your patience. Tracking Number: 5308238

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