OpenText incident

MailStore Cloud was unavailable

Critical Resolved View vendor source →

OpenText experienced a critical incident on August 26, 2026 affecting MailStore Cloud, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 02:12 PM UTC
Resolved
Aug 26, 2026, 03:57 PM UTC
Duration
1h 45m
Detected by Pingoru
Aug 26, 2026, 02:12 PM UTC

Affected components

MailStore Cloud

Update timeline

  1. investigating Aug 26, 2026, 02:12 PM UTC

    MailStore Cloud is currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

  2. monitoring Aug 26, 2026, 03:05 PM UTC

    MailStore Cloud was unavailable. Service has been restored and is being validated. We appreciate your patience.

  3. resolved Aug 26, 2026, 03:57 PM UTC

    MailStore Cloud was unavailable. The issue is now resolved. We appreciate your patience.