OpenText incident

Desktop Messaging BMS experienced delays in processing outbound fax delivery

Minor Resolved View vendor source →

OpenText experienced a minor incident on August 28, 2026 affecting Desktop Messaging BMS, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 04:15 PM UTC
Resolved
Aug 28, 2026, 05:58 PM UTC
Duration
1h 42m
Detected by Pingoru
Aug 28, 2026, 04:15 PM UTC

Affected components

Desktop Messaging BMS

Update timeline

  1. investigating Aug 28, 2026, 04:15 PM UTC

    Desktop Messaging BMS is currently experiencing delays in processing outbound fax delivery. Document backlogs exist and are currently being processed. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3987893

  2. investigating Aug 28, 2026, 05:16 PM UTC

    Desktop Messaging BMS is currently experiencing delays in processing outbound fax delivery. Document backlogs exist and are currently being processed. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3987893

  3. resolved Aug 28, 2026, 05:58 PM UTC

    Desktop Messaging BMS experienced delays in processing outbound fax delivery. Backlogs have been cleared, and the issue is now resolved. We appreciate your patience. Tracking Number: IM3987893