OpenSRS incident
Incorrect status display for domains in some customer accounts
OpenSRS experienced a minor incident on October 1, 2026 affecting Reseller Control Panel, lasting 1d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 06:34 PM UTC
We are aware of reports of some domains displaying an incorrect status in customer accounts. This may include domain registrations, renewals, or billing showing as "draft" even though the action has been completed in the background. We are working to resolve this and will update the status display once the underlying issue is fixed. We apologize for the inconvenience.
- investigating Oct 01, 2026, 08:07 PM UTC
We are continuing to work to resolve this issue and will update the status once we fix the underlying problem. We apologize for the inconvenience.
- monitoring Oct 02, 2026, 07:51 AM UTC
The engineering teams has addressed the underlying issues causing the display errors. Because a backlog accumulated while the system was down, there will be a temporary delay before updates reflect correctly in the RCP. The teams are actively monitoring the processing queue to ensure everything returns to normal.
- monitoring Oct 02, 2026, 09:40 PM UTC
The engineering team continues to sync the backlog and monitor the progress. There will be temporary delays while the sync progresses and we will continue to monitor and provide updates during this process.
- resolved Oct 03, 2026, 05:43 AM UTC
Our engineers have completed the sync and the inconsistencies across accounts will now reflect changes correctly. Start: 12:37 UTC 2026-10-01 End: 03:03 UTC 2026-10-04