OpenGov incident

Budgeting & Performance l NextGen Account Summary Reports CSV exports download with incorrect encoding

Major Resolved View vendor source →

OpenGov experienced a major incident on April 24, 2026 affecting Budgeting & Planning, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 09:09 PM UTC
Resolved
Apr 24, 2026, 09:16 PM UTC
Duration
7m
Detected by Pingoru
Apr 24, 2026, 09:09 PM UTC

Affected components

Budgeting & Planning

Update timeline

  1. investigating Apr 24, 2026, 09:09 PM UTC

    CSV exports from NextGen Account Summary Reports are downloading with incorrect encoding, causing special characters to appear in the output. We are investigating this issue.