OpenGov incident

EAM GIS Sync Failures

Major Resolved View vendor source →

OpenGov experienced a major incident on March 31, 2026 affecting Asset Management (formerly Cartegraph), lasting 23h 25m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 03:17 PM UTC
Resolved
Apr 01, 2026, 02:42 PM UTC
Duration
23h 25m
Detected by Pingoru
Mar 31, 2026, 03:17 PM UTC

Affected components

Asset Management (formerly Cartegraph)

Update timeline

  1. investigating Mar 31, 2026, 03:17 PM UTC

    We are currently investigating GIS sync failures impacting all customers.

  2. identified Mar 31, 2026, 03:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 01, 2026, 11:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 01, 2026, 02:42 PM UTC

    This incident has been resolved.