OpenGov incident

Performance Degradation - Including "Pay Now" button not available.

Major Resolved View vendor source →

OpenGov experienced a major incident on April 15, 2026 affecting Permitting & Licensing, lasting 9h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 01:05 PM UTC
Resolved
Apr 15, 2026, 10:22 PM UTC
Duration
9h 16m
Detected by Pingoru
Apr 15, 2026, 01:05 PM UTC

Affected components

Permitting & Licensing

Update timeline

  1. investigating Apr 15, 2026, 01:05 PM UTC

    We are currently investigating system performance situation that may be impacting multiple areas of the platform. Users may experience issues such as: Site-wide slowness Slow search performance Inspection types not loading Inspection maps not loading "Pay Now" button appearing greyed out Please note that this is not a complete list, and other functionality may also be affected. We are actively working to identify and resolve the issue.

  2. investigating Apr 15, 2026, 02:31 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 15, 2026, 03:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 15, 2026, 10:22 PM UTC

    This incident has been resolved.