Resolved after 3 hours 35 minutes, affecting Email Delivery, on February 10, 2023.
Queues have cleared. After several hours of monitoring, the issue largely appears to be related to typical throttling on some of the older-engagement segments. We will update some of the pathways to try to prevent future occurrences.
Affected components
Update timeline
- monitoring Feb 10, 2023, 06:58 PM UTC
We are seeing delays in sending regarding some email send segments, notably with contacts that have not engaged in 120+ days; the largest delayed segment is 1 year+ with no engagement. The bulk of the delays appear to be caused by ISP throttling. Other sends are not particularly impacted. We will continue to monitor this as the day moves forward.
- resolved Feb 10, 2023, 10:33 PM UTC
Queues have cleared. After several hours of monitoring, the issue largely appears to be related to typical throttling on some of the older-engagement segments. We will update some of the pathways to try to prevent future occurrences.
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