Ontraport incident

Delays on some email sends

Resolved after 3 hours 10 minutes, affecting Email Delivery, on March 6, 2023.

resolved Mar 06, 2023, 08:07 PM UTC

Issues should be resolved; we will continue to observe the delivery latency and act accordingly.

Started
Mar 06, 2023, 04:56 PM UTC
Resolved
Mar 06, 2023, 08:07 PM UTC
Duration
3h 10m
Detected by Pingoru
Mar 06, 2023, 04:56 PM UTC

Affected components

Email Delivery

Update timeline

  1. identified Mar 06, 2023, 04:56 PM UTC

    We are currently looking into an issue with sending delays for isolated email segments. Emails are sending, but might experience a delay.

  2. monitoring Mar 06, 2023, 06:16 PM UTC

    Email queues are draining, and we are continuing to make changes to reduce latency events like this one.

  3. resolved Mar 06, 2023, 08:07 PM UTC

    Issues should be resolved; we will continue to observe the delivery latency and act accordingly.

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