Resolved after 6 hours 33 minutes, affecting Isolated Accounts, on March 1, 2024.
We are continuing to monitor for any further issues.
Affected components
Isolated Accounts
Update timeline
- identified Mar 01, 2024, 05:40 PM UTC
A database update has failed resulting in isolated accounts being impacted. We are aware of the issue and recovery is already underway.
- monitoring Mar 01, 2024, 05:53 PM UTC
Servers have been restored and have been stable; we will continue monitoring this issue.
- monitoring Mar 01, 2024, 07:10 PM UTC
We have identified some additional issues and are applying fixes. Issues are, currently, isolated to specific accounts and are being addressed.
- monitoring Mar 01, 2024, 08:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 02, 2024, 12:13 AM UTC
No further issues have been observed. Closing this incident as resolved.
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