Onspring Outage History

Onspring had 7 outages in the last 2 years totaling 71h 2m of downtime — averaging 0.3 incidents per month.

There were 7 Onspring outages since June 24, 2024 totaling 71h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.onspring.com

Critical May 24, 2026

Onspring Connectivity

Detected by Pingoru: May 24, 2026, 01:46 PM UTC
Resolved: May 24, 2026, 03:51 PM UTC
Duration: 2h 4m

Affected: Instances

Timeline · 3 updates

investigating May 24, 2026, 01:46 PM UTC

Onspring is currently experiencing downtime. Our technical resources are aware and actively working on a resolution. We will provide an update as soon as one is available. Thank you for your patience as we navigate this issue.
monitoring May 24, 2026, 02:16 PM UTC

Onspring connectivity issues have been resolved. Your Onspring instance should now be accessible. Please contact [email protected] if you experience any further issues. Thank you for your patience.
resolved May 24, 2026, 03:51 PM UTC

After monitoring, our technical team has confirmed that the issue has been resolved and that there was no data loss. Please continue to contact [email protected] if you experience any further issues. We appreciate your patience and apologize for any inconvenience this may have caused.

Read the full incident report →

Critical January 14, 2026

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Detected by Pingoru: Jan 14, 2026, 02:39 PM UTC
Resolved: Jan 14, 2026, 07:35 PM UTC
Duration: 4h 55m

Affected: Instances

Timeline · 3 updates

investigating Jan 14, 2026, 02:39 PM UTC

Onspring is currently experiencing downtime as of 8:15am Central Time. Our technical resources are aware and actively working on a resolution. GovCloud and Azure instances appear to be unaffected at this time. We will provide an update as soon as one is available. Thank you for your patience as we navigate this issue.
monitoring Jan 14, 2026, 03:04 PM UTC

Onspring connectivity has been fully restored and we are currently monitoring. Please contact [email protected] if you experience any further login issues.
resolved Jan 14, 2026, 07:35 PM UTC

After monitoring, our technical team has confirmed that the issue has been resolved and that there was no data loss. We appreciate your patience throughout these past two days and apologize for any inconvenience this may have caused. A follow-up communication regarding this issue will be sent out today.

Read the full incident report →

Major October 1, 2025

Onspring Data Processing Issues

Detected by Pingoru: Oct 01, 2025, 04:04 PM UTC
Resolved: Oct 02, 2025, 04:31 PM UTC
Duration: 1d

Affected: InstancesFormula CalculationsAPIEmail MessagingTriggers / OutcomesImports / Data ConnectorsSearch IndexingRecord SavesEmail Sync

Timeline · 5 updates

investigating Oct 01, 2025, 04:04 PM UTC

Onspring's data processing (queue) service is experiencing issues at this time. Users may be experiencing temporary performance delays as a result. We are actively working towards providing a resolution as quickly as possible.
investigating Oct 01, 2025, 04:05 PM UTC

We are continuing to investigate this issue.
identified Oct 01, 2025, 08:48 PM UTC

A fix for the current data processing issue has been identified and is being prepared for deployment.
monitoring Oct 01, 2025, 11:04 PM UTC

The fix has been implemented successfully and we're closely monitoring our data processing as it returns to stable operations. Thank you for your patience as we work through this matter.
resolved Oct 02, 2025, 04:31 PM UTC

After monitoring overnight and this morning, our data processing service has resumed stable operations. We appreciate your patience as we worked through this matter.

Read the full incident report →

Major June 17, 2025

Onspring Data Processing Issue

Detected by Pingoru: Jun 17, 2025, 05:31 PM UTC
Resolved: Jun 18, 2025, 03:47 PM UTC
Duration: 22h 15m

Affected: InstancesFormula CalculationsEmail MessagingTriggers / OutcomesImports / Data ConnectorsSearch IndexingRecord SavesEmail Sync

Timeline · 4 updates

investigating Jun 17, 2025, 05:31 PM UTC

Onspring's data processing (queue) service is experiencing issues at this time. Users may be experiencing temporary performance delays as a result. We are actively working towards providing a resolution as quickly as possible.
investigating Jun 17, 2025, 09:43 PM UTC

We are continuing to investigate this issue and are making progress. We will provide another update as soon as one is available. Thank you for your patience as we work to resolve this matter.
monitoring Jun 18, 2025, 12:48 AM UTC

We've successfully addressed the data processing backlog that was impacting system performance. The queue is now processing items normally and we're seeing a return to stable operations. We'll continue to monitor to ensure everything stays on track.
resolved Jun 18, 2025, 03:47 PM UTC

After monitoring overnight and this morning, our data processing service has resumed stable operations. During the final recovery stages this morning, we encountered an issue with a networking environment component that caused 4 minutes of downtime from 8:30 - 8:34AM. This was quickly identified and rectified and we've confirmed there was no data loss as a result. We appreciate your patience as we worked through this matter.

Read the full incident report →

Minor December 2, 2024

Onspring Performance Issues

Detected by Pingoru: Dec 02, 2024, 02:53 PM UTC
Resolved: Dec 02, 2024, 08:16 PM UTC
Duration: 5h 23m

Affected: InstancesFiles / Attachments

Timeline · 5 updates

investigating Dec 02, 2024, 02:53 PM UTC

Onspring is currently encountering instance performance issues. We are investigating and will provide an update as soon as one is available.
investigating Dec 02, 2024, 05:09 PM UTC

We appreciate your patience as we continue to investigate the issue. A more substantial update will be provided as soon as its available.
identified Dec 02, 2024, 05:51 PM UTC

We have identified the issue and our internal teams are currently working on a fix.
monitoring Dec 02, 2024, 06:08 PM UTC

We have deployed a fix and systems are fully operational. We are continuing to monitor instances for consistent performance.
resolved Dec 02, 2024, 08:16 PM UTC

We've resolved the incident. Thank you for your patience!

Read the full incident report →

Critical September 19, 2024

Onspring Connectivity Issues

Detected by Pingoru: Sep 19, 2024, 05:50 PM UTC
Resolved: Sep 20, 2024, 03:36 AM UTC
Duration: 9h 45m

Affected: InstancesAPI

Timeline · 4 updates

investigating Sep 19, 2024, 05:50 PM UTC

Onspring is currently encountering instance connectivity issues. We are currently investigating and will provide an update as soon as one is available.
identified Sep 19, 2024, 07:02 PM UTC

Onspring is continuing to experience temporary connectivity issues. We have identified the issue and are working on a resolution.
identified Sep 19, 2024, 10:36 PM UTC

We are currently finalizing updates to restore Onspring instance connectivity. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue.
resolved Sep 20, 2024, 03:36 AM UTC

Connectivity to Onspring has been successfully restored. No data was lost and security protocols remained fully intact throughout the process. A detailed root cause analysis will be provided as soon as it is available. Thank you for your patience and understanding.

Read the full incident report →

Critical June 24, 2024

Onspring API Issue

Detected by Pingoru: Jun 24, 2024, 01:54 PM UTC
Resolved: Jun 24, 2024, 04:04 PM UTC
Duration: 2h 10m

Affected: API

Timeline · 2 updates

identified Jun 24, 2024, 01:54 PM UTC

The Onspring API is currently experiencing an issue, which has been identified. A fix is in process. We will provide a resolution as quickly as possible.
resolved Jun 24, 2024, 04:04 PM UTC

APIs are now operating as normal.

Read the full incident report →