Onspring experienced a critical incident on January 14, 2026 affecting Instances, lasting 4h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 14, 2026, 02:39 PM UTC
Onspring is currently experiencing downtime as of 8:15am Central Time. Our technical resources are aware and actively working on a resolution. GovCloud and Azure instances appear to be unaffected at this time. We will provide an update as soon as one is available. Thank you for your patience as we navigate this issue.
- monitoring Jan 14, 2026, 03:04 PM UTC
Onspring connectivity has been fully restored and we are currently monitoring. Please contact [email protected] if you experience any further login issues.
- resolved Jan 14, 2026, 07:35 PM UTC
After monitoring, our technical team has confirmed that the issue has been resolved and that there was no data loss. We appreciate your patience throughout these past two days and apologize for any inconvenience this may have caused. A follow-up communication regarding this issue will be sent out today.