Onshape incident

Seeing increased error rate and login failures in Onshape Government

Major Resolved View vendor source →

Onshape experienced a major incident on May 20, 2025 affecting US Government West, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 06:22 PM UTC
Resolved
May 20, 2025, 06:27 PM UTC
Duration
5m
Detected by Pingoru
May 20, 2025, 06:22 PM UTC

Affected components

US Government West

Update timeline

  1. investigating May 20, 2025, 06:22 PM UTC

    Our automated systems are reporting an increased error rate in Onshape Government.

  2. resolved May 20, 2025, 06:27 PM UTC

    This incident has been resolved. We have rolled back a configuration change and the service has recovered.