Onshape incident

Unable to open documents

Critical Resolved View vendor source →

Onshape experienced a critical incident on November 25, 2025 affecting North America and Western Europe and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 03:56 AM UTC
Resolved
Nov 25, 2025, 04:36 AM UTC
Duration
39m
Detected by Pingoru
Nov 25, 2025, 03:56 AM UTC

Affected components

North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia

Update timeline

  1. investigating Nov 25, 2025, 03:56 AM UTC

    We are currently investigating alerts around opening documents

  2. resolved Nov 25, 2025, 04:36 AM UTC

    This incident has been resolved. An incorrect configuration change has been rolled back.