Onshape incident

Unable to open documents

Major Resolved View vendor source →

Onshape experienced a major incident on November 25, 2025 affecting Western Europe, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 10:16 AM UTC
Resolved
Nov 25, 2025, 11:20 AM UTC
Duration
1h 4m
Detected by Pingoru
Nov 25, 2025, 10:16 AM UTC

Affected components

Western Europe

Update timeline

  1. investigating Nov 25, 2025, 10:16 AM UTC

    We are currently investigating alerts around opening documents

  2. identified Nov 25, 2025, 10:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 25, 2025, 10:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 25, 2025, 11:20 AM UTC

    This incident has been resolved.