Onshape incident

Unable to open documents in multiple regions.

Critical Resolved View vendor source →

Onshape experienced a critical incident on January 7, 2026 affecting North America and Western Europe and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2026, 03:17 PM UTC
Resolved
Jan 07, 2026, 04:00 PM UTC
Duration
43m
Detected by Pingoru
Jan 07, 2026, 03:17 PM UTC

Affected components

North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia

Update timeline

  1. investigating Jan 07, 2026, 03:17 PM UTC

    We are receiving reports of documents being slow or unable to open in all regions. We are investigating and will provide an update within 30 minutes.

  2. investigating Jan 07, 2026, 03:37 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 07, 2026, 04:00 PM UTC

    This incident has been resolved.