Onfleet Outage History

Integration with upstream POS results in Missing Display on Onfleet We are currently investigating an issue affecting customers who create tasks via third-party POS or API integrations. Tasks created through these integrations may not appear in the Onfleet Dashboard, even though they have been successfully created. What is affected: Tasks created via API integrations (e.g., POS systems, third-party platforms) Dashboard visibility of those tasks What is not affected: Task creation itself — tasks are being created successfully Manually created tasks in the Dashboard We have identified the likely cause and are working on a fix. We will provide an update as soon as one is available. We apologize for the inconvenience.

Canadian SMS served by shortcode is currently experiencing delivery failures. We are working with the providers to resolve this issue.

We have located the issue and we are working to mitigate it ASAP.

Our infrastructure team has rolled out a change to proof of delivery image hosting, and some notification steps were not followed. The change is being rolled back - if you are having issues retrieving images please don't hesitate to reach out to [email protected] for updated instructions

Route manifest generation and the integrations configuration page are currently affected by an authentication issue. The team is investigating at high priority.

We are continuing to investigate this issue.

The usual task color-coding is not currently functioning as expected. All tasks are being displayed as the default gray color. Other functions should not be affected. The team is investigating.

The Onfleet dashboard is currently experiencing performance issues - the team is investigating.

Initial indications relate to an issue with a server restart. The team is investigating with top priority.

Monitoring indicates increased response times overall. Our teams are investigating the issue.

We are continuing to investigate this issue.

There is currently an issue blocking initial logins with new devices on the iOS app. Most devices that have previously logged in will not be affected. The team is investigating this now.

We are experiencing errors related to ETA calculations

We are currently experiencing an issue where webhooks are not firing when an image is uploaded. A fix has been found and we are in the process of testing and deploying

Chat is currently unavailable due to an issue with an upstream provider.

At this time the internal process for managing task creation queues for the asynchronous batch task creation endpoint is experiencing issues. This is being investigated with high urgency.

Route Optimizations are currently running very slowly or failing. Initial signs point to an issue with an upstream provider.

The upstream provider has confirmed the issue and is currently investigating the problem.

“The Onfleet integrations subsystem is currently experiencing issues, blocking creation of manifests as well as some other 3rd party integrations.”