Onfleet Outage History

Onfleet is up right now

Onfleet had 28 outages in the last 2 years totaling 75h 8m of downtime — averaging 1.2 incidents per month.

There were 28 Onfleet outages since July 30, 2024 totaling 75h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.onfleet.com

Minor June 18, 2026

Issues with driver–recipient text messaging for Canadian customers

Detected by Pingoru
Jun 18, 2026, 05:30 PM UTC
Resolved
Jun 19, 2026, 12:02 AM UTC
Duration
6h 31m
Affected: Outgoing Text Gateway and Proxy
Timeline · 3 updates
  1. identified Jun 18, 2026, 05:30 PM UTC

    We've identified an issue affecting anonymized (masked-number) text messaging between drivers and recipients for Canadian customers. Standard delivery notifications are not affected. Our engineering team has identified the cause and is actively working on a fix.

  2. monitoring Jun 18, 2026, 09:13 PM UTC

    We have deployed a fix and are monitoring the results. Affected users should now see normal service restored.

  3. resolved Jun 19, 2026, 12:02 AM UTC

    Anonymized text service has been resolved for affected customers

Read the full incident report →

Minor June 17, 2026

Delivery issues with Canadian SMS via shortcode

Detected by Pingoru
Jun 17, 2026, 06:39 PM UTC
Resolved
Jun 17, 2026, 09:55 PM UTC
Duration
3h 16m
Affected: Outgoing Text Gateway and Proxy
Timeline · 2 updates
  1. investigating Jun 17, 2026, 06:39 PM UTC

    Canadian SMS served by shortcode is currently experiencing delivery failures. We are working with the providers to resolve this issue.

  2. resolved Jun 17, 2026, 09:55 PM UTC

    A fix has been applied and the system is now fully operational. We are actively monitoring to ensure stability.

Read the full incident report →

Major May 14, 2026

Integration Marketplace issue

Detected by Pingoru
May 14, 2026, 08:39 PM UTC
Resolved
May 14, 2026, 09:45 PM UTC
Duration
1h 5m
Affected: Integrations Marketplace
Timeline · 2 updates
  1. identified May 14, 2026, 08:39 PM UTC

    We are currently experiencing an outage affecting the Integrations Marketplace component. Our engineering team has identified the issue and is actively working to deploy a fix as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we work to restore full functionality. Further updates will be provided as progress is made.

  2. resolved May 14, 2026, 09:45 PM UTC

    The issue affecting the Integrations Marketplace component has been resolved. Our team deployed the fix successfully, and services are now operating normally. We will continue to monitor the platform closely to ensure stability. Thank you for your patience and understanding.

Read the full incident report →

Minor April 7, 2026

Task selection slowdown

Detected by Pingoru
Apr 07, 2026, 06:42 PM UTC
Resolved
Apr 07, 2026, 07:06 PM UTC
Duration
23m
Affected: Dashboard
Timeline · 4 updates
  1. identified Apr 07, 2026, 06:42 PM UTC

    An issue has been detected in the release this morning that resulted in degraded performance with task selection. The team is rolling back this release and monitoring the update.

  2. monitoring Apr 07, 2026, 06:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 07, 2026, 07:06 PM UTC

    This incident has been resolved.

  4. postmortem Apr 08, 2026, 11:32 PM UTC

    On April 7th, 2026, from approximately 11:08–11:58 AM PDT, some customers experienced out of memory errors in Firefox. This was caused by a bug introduced in a release deployed earlier that day, which introduced a memory leak for customers using this browser. We rolled back the release at 11:58 AM PDT and confirmed full system stability by 12:13 PM PDT. We apologize for the disruption and are examining memory usage and other possible runtime issues with this patch.

Read the full incident report →

Critical April 3, 2026

Task loading with browser crash

Detected by Pingoru
Apr 03, 2026, 12:54 AM UTC
Resolved
Apr 03, 2026, 01:27 AM UTC
Duration
33m
Affected: Dashboard
Timeline · 4 updates
  1. investigating Apr 03, 2026, 12:54 AM UTC

    We have located the issue and we are working to mitigate it ASAP.

  2. monitoring Apr 03, 2026, 01:15 AM UTC

    We have identified a potential fix and are monitoring the situation.

  3. resolved Apr 03, 2026, 01:27 AM UTC

    This incident has been resolved.

  4. postmortem Apr 06, 2026, 05:31 PM UTC

    On April 2, 2026, from approximately 5:00–6:07 PM PDT, some customers experienced dashboard crashes when selecting tasks. This was caused by a bug introduced in a release deployed earlier that day, which caused a crash under high task-count conditions. We rolled back the release at 5:44 PM PDT and confirmed full system stability by 6:07 PM PDT. We apologize for the disruption and are working to resolve the underlying issue before re-releasing.

Read the full incident report →

Notice March 16, 2026

Issue with self-constructed image URLs

Detected by Pingoru
Mar 16, 2026, 09:11 PM UTC
Resolved
Mar 16, 2026, 09:34 PM UTC
Duration
23m
Affected: API
Timeline · 3 updates
  1. investigating Mar 16, 2026, 09:11 PM UTC

    Our infrastructure team has rolled out a change to proof of delivery image hosting, and some notification steps were not followed. The change is being rolled back - if you are having issues retrieving images please don't hesitate to reach out to [email protected] for updated instructions

  2. monitoring Mar 16, 2026, 09:15 PM UTC

    A rollback has been put in place - legacy image URLs should now be working. Our documentation will be updated shortly.

  3. resolved Mar 16, 2026, 09:34 PM UTC

    This issue should now be resolved by rollback. Notice will be sent in advance of changes.

Read the full incident report →

Minor November 3, 2025

Issues with Integrations and Manifests

Detected by Pingoru
Nov 03, 2025, 09:11 PM UTC
Resolved
Nov 03, 2025, 09:49 PM UTC
Duration
37m
Affected: Dashboard
Timeline · 4 updates
  1. investigating Nov 03, 2025, 09:11 PM UTC

    Route manifest generation and the integrations configuration page are currently affected by an authentication issue. The team is investigating at high priority.

  2. investigating Nov 03, 2025, 09:11 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 03, 2025, 09:40 PM UTC

    The team has traced the issue to a recent infrastructure configuration adjustment. A fix is being put in place now and the system should be stabilizing over the next 10-15 minutes.

  4. resolved Nov 03, 2025, 09:49 PM UTC

    We believe that the issue should now be resolved. Please reach out to Onfleet support with any lingering concerns.

Read the full incident report →

Minor October 22, 2025

Dashboard Color-coding Issues

Detected by Pingoru
Oct 22, 2025, 12:02 AM UTC
Resolved
Oct 22, 2025, 01:01 AM UTC
Duration
58m
Affected: Dashboard
Timeline · 3 updates
  1. investigating Oct 22, 2025, 12:02 AM UTC

    The usual task color-coding is not currently functioning as expected. All tasks are being displayed as the default gray color. Other functions should not be affected. The team is investigating.

  2. monitoring Oct 22, 2025, 12:41 AM UTC

    The issue has been tracked to a failed deployment rollback and a fix is now in place. The dashboard should now be operational as normal.

  3. resolved Oct 22, 2025, 01:01 AM UTC

    The dashboard display behavior has returned to normal.

Read the full incident report →

Notice October 20, 2025

AWS Increased Error Rates and Latencies

Detected by Pingoru
Oct 20, 2025, 01:14 PM UTC
Resolved
Oct 20, 2025, 07:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 20, 2025, 01:14 PM UTC

    AWS has fully recovered from a service disruption that occurred between Oct 20, 12:11 AM and 3:35 AM PDT, which caused elevated error rates and delays across some systems. Since our infrastructure relies on AWS services, we’re sharing this update for transparency — all systems have now returned to normal operation, and no further impact is expected.

Read the full incident report →

Minor October 15, 2025

Dashboard performance issues

Detected by Pingoru
Oct 15, 2025, 06:37 PM UTC
Resolved
Oct 15, 2025, 08:12 PM UTC
Duration
1h 34m
Affected: Dashboard
Timeline · 4 updates
  1. investigating Oct 15, 2025, 06:37 PM UTC

    The Onfleet dashboard is currently experiencing performance issues - the team is investigating.

  2. investigating Oct 15, 2025, 06:38 PM UTC

    Initial indications relate to an issue with a server restart. The team is investigating with top priority.

  3. monitoring Oct 15, 2025, 07:12 PM UTC

    The system has been rolled back to a known good state and performance is stabilizing.

  4. resolved Oct 15, 2025, 08:12 PM UTC

    The system has been stabilized via a rollback to a known good state and consistency check have completed. Please report any lingering issues to Onfleet support.

Read the full incident report →

Major July 14, 2025

High overall system latency

Detected by Pingoru
Jul 14, 2025, 07:00 PM UTC
Resolved
Jul 14, 2025, 10:06 PM UTC
Duration
3h 6m
Affected: DashboardAPIMapsiOSAndroidLocations streamingLocations storageAnalyticsSearchETAIncoming Voice ProxyIncoming Text ProxyOutgoing Voice ProxyOutgoing Text Gateway and ProxyTelephony Charges Monitoring
Timeline · 4 updates

Read the full incident report →

Minor June 30, 2025

Elevated Response Times

Detected by Pingoru
Jun 30, 2025, 06:22 PM UTC
Resolved
Jul 01, 2025, 02:08 PM UTC
Duration
19h 46m
Affected: DashboardAPISearch
Timeline · 3 updates
  1. investigating Jun 30, 2025, 06:22 PM UTC

    Monitoring indicates increased response times overall. Our teams are investigating the issue.

  2. investigating Jun 30, 2025, 06:23 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 01, 2025, 02:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 9, 2025

iOS Provisioning errors

Detected by Pingoru
Jun 09, 2025, 11:30 PM UTC
Resolved
Jun 10, 2025, 01:11 AM UTC
Duration
1h 40m
Affected: iOS
Timeline · 3 updates
  1. investigating Jun 09, 2025, 11:30 PM UTC

    There is currently an issue blocking initial logins with new devices on the iOS app. Most devices that have previously logged in will not be affected. The team is investigating this now.

  2. identified Jun 10, 2025, 12:02 AM UTC

    The issue has been identified as an issue with a deployment script. A fix is in process and the system is stabilizing.

  3. resolved Jun 10, 2025, 01:11 AM UTC

    The team has applied the fix for the configuration issue causing provisioning problems. The issue should be fully resolved now.

Read the full incident report →

Notice May 30, 2025

ETA calculation errors

Detected by Pingoru
May 30, 2025, 09:39 PM UTC
Resolved
May 30, 2025, 11:57 PM UTC
Duration
2h 17m
Affected: ETA
Timeline · 2 updates
  1. investigating May 30, 2025, 09:39 PM UTC

    We are experiencing errors related to ETA calculations

  2. resolved May 30, 2025, 11:57 PM UTC

    The ETA calculation issue has been tracked to a configuration issue, and has now been identified and resolved. We will be improving our monitoring and response process to handle similar issues more expediently in the future

Read the full incident report →

Minor May 20, 2025

Webhooks not firing for image upload

Detected by Pingoru
May 20, 2025, 11:56 PM UTC
Resolved
May 21, 2025, 12:13 AM UTC
Duration
17m
Affected: API
Timeline · 4 updates
  1. investigating May 20, 2025, 11:56 PM UTC

    We are currently experiencing an issue where webhooks are not firing when an image is uploaded. A fix has been found and we are in the process of testing and deploying

  2. identified May 20, 2025, 11:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 21, 2025, 12:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 21, 2025, 12:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 30, 2025

Increased API and Dashboard response times

Detected by Pingoru
Apr 30, 2025, 10:42 PM UTC
Resolved
Apr 30, 2025, 10:42 PM UTC
Duration
—
Affected: DashboardAPI
Timeline · 2 updates
  1. resolved Apr 30, 2025, 10:42 PM UTC

    We briefly experienced partial service outage and increased response times following an application update. All systems are now operating normally. We apologize for any inconvenience caused during this incident.

  2. postmortem May 02, 2025, 08:05 PM UTC

    The increase in system latency was caused by a query which was designed to depend on a new database index, but the index had not been created in production at the time of the deployment. We are reviewing our deployment practices to add safeguards for this type of issue in the future.

Read the full incident report →

Major April 17, 2025

Chat service unavailable

Detected by Pingoru
Apr 17, 2025, 08:35 PM UTC
Resolved
Apr 18, 2025, 12:15 AM UTC
Duration
3h 39m
Affected: Chat
Timeline · 5 updates
  1. investigating Apr 17, 2025, 08:35 PM UTC

    Chat is currently unavailable due to an issue with an upstream provider.

  2. identified Apr 17, 2025, 09:43 PM UTC

    The provider has confirmed the issue and identified a root cause. A fix should be available shortly.

  3. identified Apr 17, 2025, 09:55 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 18, 2025, 12:14 AM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Apr 18, 2025, 12:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 27, 2025

Batch Task Creation Jobs Failing

Detected by Pingoru
Feb 27, 2025, 09:41 PM UTC
Resolved
Feb 28, 2025, 01:13 AM UTC
Duration
3h 32m
Affected: DashboardAPI
Timeline · 4 updates
  1. investigating Feb 27, 2025, 09:41 PM UTC

    At this time the internal process for managing task creation queues for the asynchronous batch task creation endpoint is experiencing issues. This is being investigated with high urgency.

  2. monitoring Feb 28, 2025, 12:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 28, 2025, 01:13 AM UTC

    This incident has been resolved.

  4. postmortem Mar 17, 2025, 03:18 PM UTC

    Between 11:45 a.m. and 12:20 p.m. PST, a batch request began to loop unexpectedly, interfering with each other and causing container contention. Because of how batch creations are processed, this prevented other jobs from being processed until they were cleared manually. Once the job was manually stopped, the system returned to normal batch processing. The team will implement enhanced monitoring to avoid this scenario in the future.

Read the full incident report →

Minor January 21, 2025

Route Optimization

Detected by Pingoru
Jan 21, 2025, 10:28 PM UTC
Resolved
Jan 22, 2025, 01:57 PM UTC
Duration
15h 28m
Affected: Route Optimization
Timeline · 4 updates
  1. investigating Jan 21, 2025, 06:46 PM UTC

    Route Optimizations are currently running very slowly or failing. Initial signs point to an issue with an upstream provider.

  2. investigating Jan 21, 2025, 07:02 PM UTC

    The upstream provider has confirmed the issue and is currently investigating the problem.

  3. monitoring Jan 21, 2025, 10:28 PM UTC

    We have detected a slight decrease in errors for Route Optimization.

  4. resolved Jan 22, 2025, 01:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 13, 2024

Onfleet integrations subsystem experiencing issues

Detected by Pingoru
Nov 13, 2024, 11:26 PM UTC
Resolved
Nov 14, 2024, 01:31 AM UTC
Duration
2h 5m
Timeline · 2 updates
  1. investigating Nov 13, 2024, 11:26 PM UTC

    “The Onfleet integrations subsystem is currently experiencing issues, blocking creation of manifests as well as some other 3rd party integrations.”

  2. resolved Nov 14, 2024, 01:31 AM UTC

    Our DevOps team was able to find a glitch within our AWS infrastructure that required a manual override. All systems are operationsal.

Read the full incident report →

Minor November 13, 2024

Route Optimization issues.

Detected by Pingoru
Nov 13, 2024, 01:00 PM UTC
Resolved
Nov 13, 2024, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 13, 2024, 02:39 PM UTC

    Route optimization was briefly unavailable due to an outage at a partner provider. Their issues have now been resolved, and monitoring indicates that all features are once again available.

Read the full incident report →

Notice October 17, 2024

Brief Outage Due to System Restart

Detected by Pingoru
Oct 17, 2024, 03:07 PM UTC
Resolved
Oct 17, 2024, 09:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 17, 2024, 03:07 PM UTC

    We experienced a brief 1-minute outage due to a system restart around 2:40 Pacific. We apologize for any inconvenience caused. The services have been fully restored shortly after the incident.

Read the full incident report →

Notice October 9, 2024

Login failures.

Detected by Pingoru
Oct 09, 2024, 02:20 PM UTC
Resolved
Oct 09, 2024, 03:06 PM UTC
Duration
46m
Affected: Dashboard
Timeline · 2 updates
  1. monitoring Oct 09, 2024, 02:20 PM UTC

    A misconfigured firewall rule briefly caused login failures. The rules have been adjusted, and this should now be resolved.

  2. resolved Oct 09, 2024, 03:06 PM UTC

    The incident has been resolved.

Read the full incident report →

Notice September 10, 2024

Service Unavailability in Australia and Southeast Asia.

Detected by Pingoru
Sep 10, 2024, 04:15 AM UTC
Resolved
Sep 10, 2024, 09:59 AM UTC
Duration
5h 44m
Affected: DashboardAPIMapsiOSAndroidLocations streamingLocations storageAnalyticsSearchETABillingInfrastructureIncoming Voice ProxyIncoming Text ProxyOutgoing Voice ProxyOutgoing Text Gateway and ProxyTelephony Charges MonitoringEmail GatewayFulfillmentChatRoute Optimization
Timeline · 2 updates
  1. monitoring Sep 10, 2024, 04:15 AM UTC

    While monitoring indicates that Onfleet systems are running normally, we are receiving reports of service unavailability affecting users in Australia and Southeast Asia. Initial assessments suggest this may be due to a network issue in ISPs from this region. We apologize for the inconvenience and will provide updates once we have more information. Thank you for your patience.

  2. resolved Sep 10, 2024, 09:59 AM UTC

    Impacted APAC customers have confirmed that they can now access the Onfleet application without any issues.

Read the full incident report →