Onfleet Outage History

Onfleet had 12 outages in the last 2 years totaling 32h 27m of downtime — averaging 0.5 incidents per month.

There were 12 Onfleet outages since May 30, 2025 totaling 32h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.onfleet.com

Major May 14, 2026

Integration Marketplace issue

Detected by Pingoru: May 14, 2026, 08:39 PM UTC
Resolved: May 14, 2026, 09:45 PM UTC
Duration: 1h 5m

Affected: Integrations Marketplace

Timeline · 2 updates

identified May 14, 2026, 08:39 PM UTC

We are currently experiencing an outage affecting the Integrations Marketplace component. Our engineering team has identified the issue and is actively working to deploy a fix as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we work to restore full functionality. Further updates will be provided as progress is made.
resolved May 14, 2026, 09:45 PM UTC

The issue affecting the Integrations Marketplace component has been resolved. Our team deployed the fix successfully, and services are now operating normally. We will continue to monitor the platform closely to ensure stability. Thank you for your patience and understanding.

Read the full incident report →

Minor April 7, 2026

Task selection slowdown

Detected by Pingoru: Apr 07, 2026, 06:42 PM UTC
Resolved: Apr 07, 2026, 07:06 PM UTC
Duration: 23m

Affected: Dashboard

Timeline · 4 updates

identified Apr 07, 2026, 06:42 PM UTC

An issue has been detected in the release this morning that resulted in degraded performance with task selection. The team is rolling back this release and monitoring the update.
monitoring Apr 07, 2026, 06:57 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 07, 2026, 07:06 PM UTC

This incident has been resolved.
postmortem Apr 08, 2026, 11:32 PM UTC

On April 7th, 2026, from approximately 11:08–11:58 AM PDT, some customers experienced out of memory errors in Firefox. This was caused by a bug introduced in a release deployed earlier that day, which introduced a memory leak for customers using this browser. We rolled back the release at 11:58 AM PDT and confirmed full system stability by 12:13 PM PDT. We apologize for the disruption and are examining memory usage and other possible runtime issues with this patch.

Read the full incident report →

Critical April 3, 2026

Task loading with browser crash

Detected by Pingoru: Apr 03, 2026, 12:54 AM UTC
Resolved: Apr 03, 2026, 01:27 AM UTC
Duration: 33m

Affected: Dashboard

Timeline · 4 updates

investigating Apr 03, 2026, 12:54 AM UTC

We have located the issue and we are working to mitigate it ASAP.
monitoring Apr 03, 2026, 01:15 AM UTC

We have identified a potential fix and are monitoring the situation.
resolved Apr 03, 2026, 01:27 AM UTC

This incident has been resolved.
postmortem Apr 06, 2026, 05:31 PM UTC

On April 2, 2026, from approximately 5:00–6:07 PM PDT, some customers experienced dashboard crashes when selecting tasks. This was caused by a bug introduced in a release deployed earlier that day, which caused a crash under high task-count conditions. We rolled back the release at 5:44 PM PDT and confirmed full system stability by 6:07 PM PDT. We apologize for the disruption and are working to resolve the underlying issue before re-releasing.

Read the full incident report →

Notice March 16, 2026

Issue with self-constructed image URLs

Detected by Pingoru: Mar 16, 2026, 09:11 PM UTC
Resolved: Mar 16, 2026, 09:34 PM UTC
Duration: 23m

Affected: API

Timeline · 3 updates

investigating Mar 16, 2026, 09:11 PM UTC

Our infrastructure team has rolled out a change to proof of delivery image hosting, and some notification steps were not followed. The change is being rolled back - if you are having issues retrieving images please don't hesitate to reach out to [email protected] for updated instructions
monitoring Mar 16, 2026, 09:15 PM UTC

A rollback has been put in place - legacy image URLs should now be working. Our documentation will be updated shortly.
resolved Mar 16, 2026, 09:34 PM UTC

This issue should now be resolved by rollback. Notice will be sent in advance of changes.

Read the full incident report →

Minor November 3, 2025

Issues with Integrations and Manifests

Detected by Pingoru: Nov 03, 2025, 09:11 PM UTC
Resolved: Nov 03, 2025, 09:49 PM UTC
Duration: 37m

Affected: Dashboard

Timeline · 4 updates

investigating Nov 03, 2025, 09:11 PM UTC

Route manifest generation and the integrations configuration page are currently affected by an authentication issue. The team is investigating at high priority.
investigating Nov 03, 2025, 09:11 PM UTC

We are continuing to investigate this issue.
monitoring Nov 03, 2025, 09:40 PM UTC

The team has traced the issue to a recent infrastructure configuration adjustment. A fix is being put in place now and the system should be stabilizing over the next 10-15 minutes.
resolved Nov 03, 2025, 09:49 PM UTC

We believe that the issue should now be resolved. Please reach out to Onfleet support with any lingering concerns.

Read the full incident report →

Minor October 22, 2025

Dashboard Color-coding Issues

Detected by Pingoru: Oct 22, 2025, 12:02 AM UTC
Resolved: Oct 22, 2025, 01:01 AM UTC
Duration: 58m

Affected: Dashboard

Timeline · 3 updates

investigating Oct 22, 2025, 12:02 AM UTC

The usual task color-coding is not currently functioning as expected. All tasks are being displayed as the default gray color. Other functions should not be affected. The team is investigating.
monitoring Oct 22, 2025, 12:41 AM UTC

The issue has been tracked to a failed deployment rollback and a fix is now in place. The dashboard should now be operational as normal.
resolved Oct 22, 2025, 01:01 AM UTC

The dashboard display behavior has returned to normal.

Read the full incident report →

Notice October 20, 2025

AWS Increased Error Rates and Latencies

Detected by Pingoru: Oct 20, 2025, 01:14 PM UTC
Resolved: Oct 20, 2025, 07:30 AM UTC
Duration: —

Timeline · 1 update

resolved Oct 20, 2025, 01:14 PM UTC

AWS has fully recovered from a service disruption that occurred between Oct 20, 12:11 AM and 3:35 AM PDT, which caused elevated error rates and delays across some systems. Since our infrastructure relies on AWS services, we’re sharing this update for transparency — all systems have now returned to normal operation, and no further impact is expected.

Read the full incident report →

Minor October 15, 2025

Dashboard performance issues

Detected by Pingoru: Oct 15, 2025, 06:37 PM UTC
Resolved: Oct 15, 2025, 08:12 PM UTC
Duration: 1h 34m

Affected: Dashboard

Timeline · 4 updates

investigating Oct 15, 2025, 06:37 PM UTC

The Onfleet dashboard is currently experiencing performance issues - the team is investigating.
investigating Oct 15, 2025, 06:38 PM UTC

Initial indications relate to an issue with a server restart. The team is investigating with top priority.
monitoring Oct 15, 2025, 07:12 PM UTC

The system has been rolled back to a known good state and performance is stabilizing.
resolved Oct 15, 2025, 08:12 PM UTC

The system has been stabilized via a rollback to a known good state and consistency check have completed. Please report any lingering issues to Onfleet support.

Read the full incident report →

Major July 14, 2025

High overall system latency

Detected by Pingoru: Jul 14, 2025, 07:00 PM UTC
Resolved: Jul 14, 2025, 10:06 PM UTC
Duration: 3h 6m

Affected: DashboardAPIMapsiOSAndroidLocations streamingLocations storageAnalyticsSearchETAIncoming Voice ProxyIncoming Text ProxyOutgoing Voice ProxyOutgoing Text Gateway and ProxyTelephony Charges Monitoring

Timeline · 4 updates

Read the full incident report →

Minor June 30, 2025

Elevated Response Times

Detected by Pingoru: Jun 30, 2025, 06:22 PM UTC
Resolved: Jul 01, 2025, 02:08 PM UTC
Duration: 19h 46m

Affected: DashboardAPISearch

Timeline · 3 updates

investigating Jun 30, 2025, 06:22 PM UTC

Monitoring indicates increased response times overall. Our teams are investigating the issue.
investigating Jun 30, 2025, 06:23 PM UTC

We are continuing to investigate this issue.
resolved Jul 01, 2025, 02:08 PM UTC

This incident has been resolved.

Read the full incident report →

Major June 9, 2025

iOS Provisioning errors

Detected by Pingoru: Jun 09, 2025, 11:30 PM UTC
Resolved: Jun 10, 2025, 01:11 AM UTC
Duration: 1h 40m

Affected: iOS

Timeline · 3 updates

investigating Jun 09, 2025, 11:30 PM UTC

There is currently an issue blocking initial logins with new devices on the iOS app. Most devices that have previously logged in will not be affected. The team is investigating this now.
identified Jun 10, 2025, 12:02 AM UTC

The issue has been identified as an issue with a deployment script. A fix is in process and the system is stabilizing.
resolved Jun 10, 2025, 01:11 AM UTC

The team has applied the fix for the configuration issue causing provisioning problems. The issue should be fully resolved now.

Read the full incident report →

Notice May 30, 2025

ETA calculation errors

Detected by Pingoru: May 30, 2025, 09:39 PM UTC
Resolved: May 30, 2025, 11:57 PM UTC
Duration: 2h 17m

Affected: ETA

Timeline · 2 updates

investigating May 30, 2025, 09:39 PM UTC

We are experiencing errors related to ETA calculations
resolved May 30, 2025, 11:57 PM UTC

The ETA calculation issue has been tracked to a configuration issue, and has now been identified and resolved. We will be improving our monitoring and response process to handle similar issues more expediently in the future

Read the full incident report →