Onfido experienced a major incident on February 2, 2026 affecting QES, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
QES
Update timeline
- identified Feb 02, 2026, 03:36 PM UTC
We identified an issue with one of our provider and some QES tasks may encounter some problems.
- identified Feb 02, 2026, 04:15 PM UTC
Our provider is still experiencing issues. All QES tasks cannot complete for now.
- monitoring Feb 02, 2026, 04:46 PM UTC
Our provider is slowly recovering, we expect some QES tasks to complete.
- monitoring Feb 02, 2026, 05:18 PM UTC
We're now seeing the error rate decrease. Most of the QES tasks should complete.
- resolved Feb 02, 2026, 05:24 PM UTC
QES is operational again.