Resolved after 21 hours 50 minutes, affecting Smart Journey and Smart Decision, on October 7, 2026.
The maintenance is complete and all systems are operating normally. Since the maintenance, we have not observed any further slowdowns. We will keep monitoring closely over the coming days. We apologise for the disruption and thank you for your patience.
Affected components
Update timeline
- investigating Oct 07, 2026, 09:52 AM UTC
We are investigating intermittent slowdowns on some of our components. Since 28 September, a few requests are occasionally held for a few seconds before being answered. Integrations with a short timeout (for example 3 seconds) may see some of these requests fail during these episodes. Outside these episodes, response times are normal. We are working with our cloud provider to identify the root cause.
- resolved Oct 08, 2026, 07:42 AM UTC
The maintenance is complete and all systems are operating normally. Since the maintenance, we have not observed any further slowdowns. We will keep monitoring closely over the coming days. We apologise for the disruption and thank you for your patience.
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