Oneytrust Outage History

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Oneytrust had 2 outages in the last 2 years totaling 21h 50m of downtime, averaging 0.1 incidents per month.

There were 2 Oneytrust outages since July 24, 2026 totaling 21h 50m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.oneytrust.com

Minor October 7, 2026

Intermittent slowdowns and timeouts

Detected by Pingoru
Oct 07, 2026, 09:52 AM UTC
Resolved
Oct 08, 2026, 07:42 AM UTC
Duration
21h 50m
Affected: Smart JourneySmart Decision
Timeline · 2 updates
  1. investigating Oct 07, 2026, 09:52 AM UTC

    Status: Investigating We are investigating intermittent slowdowns on some of our components. Since 28 September, a few requests are occasionally held for a few seconds before being answered. Integrations with a short timeout (for example 3 seconds) may see some of these requests fail during these episodes. Outside these episodes, response times are normal. We are working with our cloud provider to identify the root cause. Affected components Smart Journey (Degraded performance) Smart Decision (Degraded performance)

  2. resolved Oct 08, 2026, 07:42 AM UTC

    Status: Resolved The maintenance is complete and all systems are operating normally. Since the maintenance, we have not observed any further slowdowns. We will keep monitoring closely over the coming days. We apologise for the disruption and thank you for your patience. Affected components Smart Journey (Operational) Smart Decision (Operational)

Read the full incident report →

Minor July 24, 2026

Failure rate increase

Detected by Pingoru
Jul 24, 2026, 07:41 AM UTC
Resolved
Jul 24, 2026, 07:41 AM UTC
Duration
–
Affected: Smart JourneySmart DecisionSmart IdDigital ReviewPortal
Timeline · 1 update
  1. resolved Jul 24, 2026, 07:41 AM UTC

    Status: Resolved Between 9:41 and 9:46, all the calls returned an HTTP 499 response due to request timeouts. As a result, some clients may not have received the scoring result within the expected timeframe. Affected components Smart Journey (Operational) Portal (Operational) Smart Id (Operational) Smart Decision (Operational) Digital Review (Operational)

Read the full incident report →