OneSignal experienced a minor incident on February 10, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 10, 2026, 04:10 PM UTC
Status: Investigating What’s happening: Journey’s/webhooks processing is delayed. Who’s affected: • All customers using Journeys or Webhooks Current Status: We are investigating the issue and will provide an update in 15 minutes.
- identified Feb 10, 2026, 04:26 PM UTC
Status: Identified We have identified the root cause and are working towards a resolution. Journeys and webhooks processing are interrupted. We will provide another update in 15 minutes.
- identified Feb 10, 2026, 04:45 PM UTC
Status: Identified We have identified the root cause and are working towards a resolution. Journeys and webhooks processing are interrupted. We will provide another update in 15 minutes.
- identified Feb 10, 2026, 05:06 PM UTC
Status: Identified We have identified the root cause and are working towards a resolution. Journeys and webhooks processing are interrupted. We will provide another update in 15 minutes.
- identified Feb 10, 2026, 05:14 PM UTC
Status: Identified We have identified the root cause and are working towards a resolution. Webhooks is processing again and fully caught up. We’re working on a fix for Journeys. Processing for journeys is still interrupted. We will provide another update in 15 minutes.
- monitoring Feb 10, 2026, 05:31 PM UTC
Status: Monitoring We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness. We will provide another update in 10 minutes.
- monitoring Feb 10, 2026, 05:42 PM UTC
Status: Monitoring We have confirmed the applied mitigation is working as expected. We are processing the backlog of delayed Journeys. We will provide another update in 30 minutes.
- resolved Feb 10, 2026, 06:00 PM UTC
Status: Resolved The incident has been resolved. All delayed Journeys and Webhooks have been fully processed.