Journeys/Webhooks - interrupted processing

Update timeline

1. investigating Feb 10, 2026, 04:10 PM UTC

   Status: Investigating What’s happening: Journey’s/webhooks processing is delayed. Who’s affected: • All customers using Journeys or Webhooks Current Status: We are investigating the issue and will provide an update in 15 minutes.

2. identified Feb 10, 2026, 04:26 PM UTC

   Status: Identified We have identified the root cause and are working towards a resolution. Journeys and webhooks processing are interrupted. We will provide another update in 15 minutes.

3. identified Feb 10, 2026, 04:45 PM UTC

   Status: Identified We have identified the root cause and are working towards a resolution. Journeys and webhooks processing are interrupted. We will provide another update in 15 minutes.

4. identified Feb 10, 2026, 05:06 PM UTC

   Status: Identified We have identified the root cause and are working towards a resolution. Journeys and webhooks processing are interrupted. We will provide another update in 15 minutes.

5. identified Feb 10, 2026, 05:14 PM UTC

   Status: Identified We have identified the root cause and are working towards a resolution. Webhooks is processing again and fully caught up. We’re working on a fix for Journeys. Processing for journeys is still interrupted. We will provide another update in 15 minutes.

6. monitoring Feb 10, 2026, 05:31 PM UTC

   Status: Monitoring We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness. We will provide another update in 10 minutes.

7. monitoring Feb 10, 2026, 05:42 PM UTC

   Status: Monitoring We have confirmed the applied mitigation is working as expected. We are processing the backlog of delayed Journeys. We will provide another update in 30 minutes.

8. resolved Feb 10, 2026, 06:00 PM UTC

   Status: Resolved The incident has been resolved. All delayed Journeys and Webhooks have been fully processed.