OneSignal incident
web requests - user access and service reliability affected for ~5% of users for ~2 min
Affected components
Update timeline
- investigating Mar 19, 2026, 10:55 PM UTC
Status: Investigating What’s happening: Restart of an internal service caused many connections to be reset at once, which led to errors upon reconnect. Who’s affected: 5% of customers during a 2 min period • The dashboard / UI • Notifications create • Delayed journey messages for 2 min Current Status: This is resolved Affected components Dashboard / UI (Partial outage) Journeys (Partial outage)
- resolved Mar 19, 2026, 10:55 PM UTC
Status: Resolved The issue has been resolved. All impacted systems are now operating normally. Affected components Dashboard / UI (Operational) Journeys (Operational)
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