OnePipe incident

Collect Service: Degraded Performance

Resolved after 4 hours 39 minutes, affecting PayWithAccount (Collect (PaywithAccount)), on September 5, 2026.

resolved Sep 06, 2026, 12:59 AM UTC

Service is now fully operational and performing as expected. We apologize for any inconvenience caused and greatly appreciate your patience and support.

Started
Sep 05, 2026, 08:19 PM UTC
Resolved
Sep 06, 2026, 12:59 AM UTC
Duration
4h 39m
Detected by Pingoru
Sep 05, 2026, 08:19 PM UTC

Affected components

PayWithAccount (Collect (PaywithAccount))

Update timeline

  1. investigating Sep 05, 2026, 08:19 PM UTC

    The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to: Error Code 01: (AWAITING_AUTHORIZATION). We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.

  2. resolved Sep 06, 2026, 12:59 AM UTC

    Service is now fully operational and performing as expected. We apologize for any inconvenience caused and greatly appreciate your patience and support.

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