OnePipe incident

Collect Service: Degraded Performance

Resolved after 14 minutes, affecting PayWithAccount (Collect (PaywithAccount)), on October 8, 2026.

investigating Oct 08, 2026, 10:28 AM UTC

The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to: Error Code 96: (TRANSACTIONFAILEDREFUND_CREATED). We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.

Started
Oct 08, 2026, 10:28 AM UTC
Resolved
Oct 08, 2026, 10:43 AM UTC
Duration
14m
Detected by Pingoru
Oct 08, 2026, 10:28 AM UTC

Affected components

PayWithAccount (Collect (PaywithAccount))

Update timeline

  1. investigating Oct 08, 2026, 10:28 AM UTC

    The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to: Error Code 96: (TRANSACTIONFAILEDREFUND_CREATED). We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.

  2. resolved Oct 08, 2026, 10:43 AM UTC

    Service is now fully operational and performing as expected.

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