OnePipe incident

Collect Service: Degraded Performance

Resolved after 1 hour 49 minutes, affecting section-271014 (Collect (PaywithAccount)), on September 7, 2026.

resolved Sep 07, 2026, 02:24 PM UTC

Service is now fully operational and performing as expected. We apologize for any inconvenience caused and greatly appreciate your patience and support.

Started
Sep 07, 2026, 12:35 PM UTC
Resolved
Sep 07, 2026, 02:24 PM UTC
Duration
1h 49m
Detected by Pingoru
Sep 07, 2026, 12:35 PM UTC

Affected components

section-271014 (Collect (PaywithAccount))

Update timeline

  1. investigating Sep 07, 2026, 12:35 PM UTC

    The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to: Error Code 01: (AWAITING_AUTHORIZATION). We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.

  2. resolved Sep 07, 2026, 02:24 PM UTC

    Service is now fully operational and performing as expected. We apologize for any inconvenience caused and greatly appreciate your patience and support.

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