OnePipe incident

Collect Service: Degraded Performance

Resolved after 9 minutes, affecting section-271014 (Collect (PaywithAccount)), on September 26, 2026.

investigating Sep 26, 2026, 10:08 PM UTC

The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to: Error Code 01: ({"code":"401","message":"Unauthorized access to this service","PaymentReference":null,"SessionId":null}). We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.

Started
Sep 26, 2026, 10:08 PM UTC
Resolved
Sep 26, 2026, 10:17 PM UTC
Duration
9m
Detected by Pingoru
Sep 26, 2026, 10:08 PM UTC

Affected components

section-271014 (Collect (PaywithAccount))

Update timeline

  1. investigating Sep 26, 2026, 10:08 PM UTC

    The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to: Error Code 01: ({"code":"401","message":"Unauthorized access to this service","PaymentReference":null,"SessionId":null}). We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.

  2. resolved Sep 26, 2026, 10:17 PM UTC

    Service is now fully operational and performing as expected.

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