OneLogin experienced a minor incident on September 4, 2026 affecting Third Party and Third Party (US Operating Region), lasting 5d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 04, 2026, 05:19 PM UTC
SendGrid and Twilio are currently experiencing service issues affecting Email and SMS delivery. As a result, OneLogin MFA factors that rely on Email or SMS may be impacted. This issue originates with the upstream providers and is not related to OneLogin. All other OneLogin components are functioning as intended. We are monitoring the situation and will provide updates as more information becomes available. Twilio's status page can be found here: https://status.twilio.com/ Users affected by this issue are encouraged to use an alternative MFA method (such as OneLogin Protect or another authenticator app) where available.
- identified Sep 04, 2026, 07:41 PM UTC
SendGrid and Twilio are currently experiencing service issues affecting Email and SMS delivery. As a result, OneLogin MFA factors that rely on Email or SMS may be impacted. Some customers service has been restored as Twilio and Sendgrid are actively investigating. This issue originates with the upstream providers and is not related to OneLogin. All other OneLogin components are functioning as intended. We are monitoring the situation and will provide updates as more information becomes available. Twilio's status page can be found here: https://status.twilio.com/ Users affected by this issue are encouraged to use an alternative MFA method (such as OneLogin Protect or another authenticator app) where available.
- identified Sep 08, 2026, 05:05 PM UTC
SendGrid and Twilio are currently experiencing service issues affecting Email and SMS delivery. As a result, OneLogin MFA factors that rely on Email or SMS may be impacted. The issue has been ongoing and we will continue to monitor. This issue originates with the upstream providers and is not related to OneLogin. All other OneLogin components are functioning as intended. We are monitoring the situation and will provide updates as more information becomes available. Twilio's status page can be found here: https://status.twilio.com/ Users affected by this issue are encouraged to use an alternative MFA method (such as OneLogin Protect or another authenticator app) where available.