One incident

Upgrade from basic email account to Exchange currently disabled

Minor Resolved View vendor source →

One experienced a minor incident on September 24, 2025 affecting Microsoft Exchange, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 09:10 AM UTC
Resolved
Sep 25, 2025, 01:59 PM UTC
Duration
1d 4h
Detected by Pingoru
Sep 24, 2025, 09:10 AM UTC

Affected components

Microsoft Exchange

Update timeline

  1. investigating Sep 24, 2025, 09:10 AM UTC

    Due to an ongoing issue, we have temporarily disabled the feature to upgrade a basic webmail account to Exchange. We are investigating the cause behind it and will post an update once we have more information.

  2. resolved Sep 25, 2025, 01:59 PM UTC

    Upgrading from basic mail to Exchange should be possible again for customer in the Netherlands, Belgium and Germany. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.