One incident
Upgrade from basic mail to Exchange temporarily disabled
One experienced a minor incident on September 29, 2025 affecting Microsoft Exchange, lasting 4h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Microsoft Exchange
Update timeline
- investigating Sep 29, 2025, 08:09 AM UTC
We have currently disabled the function to upgrade basic mail accounts to Exchange while troubleshooting an issue. We apologise for the inconvenience and will update this page once resolved.
- resolved Sep 29, 2025, 01:02 PM UTC
Account creation for Exchange accounts, are now working again for all customers. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.