Issues with File manager access and WSB images

Update timeline

1. investigating Mar 23, 2026, 09:08 AM UTC

   We are currently experiencing issues with the File Manager access affecting some customers. As a result, the following services might not be available: File manager WSB images/files Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 10:30 CET

2. identified Mar 23, 2026, 09:30 AM UTC

   Our Engineering team is still working on resolving the File Manager access and WSB images issue as soon as possible. Next update no later than 11:30 CET

3. monitoring Mar 23, 2026, 11:50 AM UTC

   We are now starting to see improvements, and some customers have already regained access to the File Manager and WSB images. Next update no later than 13:30 CET

4. resolved Mar 23, 2026, 12:14 PM UTC

   File manager access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.