OnceHub incident
We are currently experiencing an issue following today’s scheduled update
Resolved after 1 hour 24 minutes, affecting Routing Forms and Chatbots, on December 9, 2025.
ISSUE RESOLVED: The issue affecting the customer facing links for Routing Forms and ChatBots following today’s scheduled update has been fixed. ChatBots and Routing Forms are now functioning as expected. If you continue to experience any problems, please reach out to us at [email protected]
Affected components
Update timeline
- investigating Dec 09, 2025, 09:39 AM UTC
ISSUE DETECTED: We are currently experiencing an issue following today’s scheduled update. As a result, the customer facing links for Routing Forms and ChatBots are temporarily unavailable. Our team is actively working to resolve this as quickly as possible. We will share further updates as soon as they become available.
- resolved Dec 09, 2025, 11:03 AM UTC
ISSUE RESOLVED: The issue affecting the customer facing links for Routing Forms and ChatBots following today’s scheduled update has been fixed. ChatBots and Routing Forms are now functioning as expected. If you continue to experience any problems, please reach out to us at [email protected]
- resolved Dec 09, 2025, 11:03 AM UTC
ISSUE RESOLVED: The issue affecting the customer facing links for Routing Forms and ChatBots following today’s scheduled update has been fixed. ChatBots and Routing Forms are now functioning as expected. If you continue to experience any problems, please reach out to us at [email protected]
- resolved Dec 09, 2025, 11:03 AM UTC
ISSUE RESOLVED: The issue affecting the customer facing links for Routing Forms and ChatBots following today’s scheduled update has been fixed. ChatBots and Routing Forms are now functioning as expected. If you continue to experience any problems, please reach out to us at [email protected]
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