OnceHub incident

We are currently experiencing an issue following today’s scheduled update

Minor Resolved View vendor source →

OnceHub experienced a minor incident on December 9, 2025 affecting Routing Forms and Chatbots, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 09:39 AM UTC
Resolved
Dec 09, 2025, 11:03 AM UTC
Duration
1h 24m
Detected by Pingoru
Dec 09, 2025, 09:39 AM UTC

Affected components

Routing FormsChatbots

Update timeline

  1. investigating Dec 09, 2025, 09:39 AM UTC

    ISSUE DETECTED: We are currently experiencing an issue following today’s scheduled update. As a result, the customer facing links for Routing Forms and ChatBots are temporarily unavailable. Our team is actively working to resolve this as quickly as possible. We will share further updates as soon as they become available.

  2. resolved Dec 09, 2025, 11:03 AM UTC

    ISSUE RESOLVED: The issue affecting the customer facing links for Routing Forms and ChatBots following today’s scheduled update has been fixed. ChatBots and Routing Forms are now functioning as expected. If you continue to experience any problems, please reach out to us at [email protected]

  3. resolved Dec 09, 2025, 11:03 AM UTC

    ISSUE RESOLVED: The issue affecting the customer facing links for Routing Forms and ChatBots following today’s scheduled update has been fixed. ChatBots and Routing Forms are now functioning as expected. If you continue to experience any problems, please reach out to us at [email protected]

  4. resolved Dec 09, 2025, 11:03 AM UTC

    ISSUE RESOLVED: The issue affecting the customer facing links for Routing Forms and ChatBots following today’s scheduled update has been fixed. ChatBots and Routing Forms are now functioning as expected. If you continue to experience any problems, please reach out to us at [email protected]