OnceHub Outage History

ISSUE RESOLVED: The issue affecting our PayPal integration following a recent platform update has been resolved. Paid bookings can now be scheduled successfully. We appreciate your patience while our team worked to identify the root cause and implement a fix. If you continue to experience any issues, please contact us at [email protected].

ISSUE RESOLVED: The issue affecting our PayPal integration following a recent platform update has been resolved. Paid bookings can now be scheduled successfully. We appreciate your patience while our team worked to identify the root cause and implement a fix. If you continue to experience any issues, please contact us at [email protected].

ISSUE DETECTED: Following a recent platform update, we identified an issue affecting our PayPal integration that may prevent paid bookings from being scheduled successfully. Our team has identified the root cause and is actively working on a fix. We expect to have this resolved within the next few hours. We will provide further updates as they become available.

ISSUE DETECTED: Following a recent platform update, we identified an issue affecting our PayPal integration that may prevent paid bookings from being scheduled successfully. Our team has identified the root cause and is actively working on a fix. We expect to have this resolved within the next few hours. We will provide further updates as they become available.

ISSUE RESOLVED: Paypal has confirmed that the issue causing the 'Unable to Complete Booking - Temporary Connection Error' on paid bookings has now been resolved. If you continue to experience any difficulties, please don't hesitate to reach out to us at [email protected].

ISSUE RESOLVED: Paypal has confirmed that the issue causing the 'Unable to Complete Booking - Temporary Connection Error' on paid bookings has now been resolved. If you continue to experience any difficulties, please don't hesitate to reach out to us at [email protected].

ISSUE RESOLVED: The issue causing a 404 error on our “Chat with Support” page has now been resolved. If you continue to experience any issues, please reach out at [email protected].

The issue affecting our Support Center (http://help.oncehub.com) has now been resolved. Our help articles are fully accessible again, and all services have returned to normal operation. If you continue to experience any issues accessing our Help Center, please reach out at [email protected]

ISSUE RESOLVED: The issue affecting the customer facing links for Routing Forms and ChatBots following today’s scheduled update has been fixed. ChatBots and Routing Forms are now functioning as expected. If you continue to experience any problems, please reach out to us at [email protected]

ISSUE RESOLVED: The issue affecting the customer facing links for Routing Forms and ChatBots following today’s scheduled update has been fixed. ChatBots and Routing Forms are now functioning as expected. If you continue to experience any problems, please reach out to us at [email protected]

ISSUE RESOLVED: After monitoring the impact of the website access issue, we can confirm that it was resolved at 9:12 AM UTC. We have not seen any further issues with the relevant service provider. If you continue to experience any problems, please contact us at [email protected].

INCIDENT REPORT: We experienced an outage with one of our service providers that prevented users from accessing our website. The incident began at 8:52 AM UTC and was resolved at 9:12 AM UTC, with a total duration of approximately 20 minutes. Our team has confirmed that all services are now operating normally and will continue to monitor the system to ensure stability. If you continue to experience any issues, please contact us at [email protected].

ISSUE RESOLVED: The issue affecting accessibility to our Developer Center links has now been resolved. All documentation pages should be loading as expected, and normal functionality has been fully restored. If you continue to experience any issues, please contact us at [email protected].

ISSUE RESOLVED: The Cloudflare issue that prevented bookings from being made when CAPTCHA was enabled, and caused images on Booking Calendars to load incorrectly, has now been resolved. CAPTCHA can be re-enabled if it was previously disabled. If you continue to experience any issues, please contact us at [email protected]

ISSUE RESOLVED: The Cloudflare issue that prevented bookings from being made when CAPTCHA was enabled has now been resolved. CAPTCHA can be re-enabled if it was previously disabled. If you continue to experience any issues, please contact us at [email protected]

ISSUE DETECTED: One of our service providers, Cloudflare, is currently facing an issue. This is preventing Booking Calendar images from loading and, when the CAPTCHA is enabled, bookings from being made. To allow for bookings to made, we recommend temporarily disabling the CAPTCHA until the issue is resolved. You can access this setting here: https://app.oncehub.com/security/captcha. Please note that this can only be done by an Administrator User. We will post further updates as they are available.

ISSUE DETECTED: One of our service providers, Cloudflare, is currently facing an issue. This is preventing bookings from being made when CAPTCHA is enabled. To allow for bookings to made, we recommend temporarily disabling the CAPTCHA until the issue is resolved. You can access this setting here: https://app.oncehub.com/security/captcha. Please note that this can only be done by an Administrator User. We will post further updates as they are available.

ISSUE RESOLVED: The issue preventing Booking Calendars and Booking Hubs from loading correctly has been resolved. If you still face issues, please reach out to us at [email protected]

ISSUE RESOLVED: The issue preventing Chatbots from loading correctly has been resolved. If you still face issues, please reach out to us at [email protected]

ISSUE RESOLVED: The issue preventing Routing Forms from loading correctly has been resolved. If you still face issues, please reach out to us at [email protected]

ISSUE RESOLVED: Our hosting provider has resolved the issue affecting Booking Calendars. Functionality has been fully restored, and users should no longer experience disruptions. If you continue to face any issues, please reach out to us at [email protected] and we’ll be happy to assist.

ISSUE RESOLVED: Our hosting provider has resolved the issue affecting Booking pages. Functionality has been fully restored, and users should no longer experience disruptions. If you continue to face any issues, please reach out to us at [email protected] and we’ll be happy to assist.

ISSUE RESOLVED: The issue impacting Chatbots has been resolved by our hosting provider. Chatbots are now fully functional and responding as expected. If you continue to face any issues, please reach out to us at [email protected] and we’ll be happy to assist.

ISSUE RESOLVED: Routing forms are now operating normally following resolution of the issue by our hosting provider. You should no longer encounter any disruptions when submitting or processing forms. If you continue to face any issues, please reach out to us at [email protected] and we’ll be happy to assist.

ISSUE RESOLVED: The outage affecting the account setup sections within the User Application has been resolved. All areas should now be accessible and working as expected. If you continue to face any issues, please reach out to us at [email protected] and we’ll be happy to assist.