OnceHub incident
12:52 AM to 1:02 AM Wednesday, Eastern Time: We experienced a brief issue where messages were intermittently failing to send on the Chatbots
Resolved on May 7, 2025, affecting Routing Forms.
INCIDENT RESOLVED — 12:52 AM to 1:02 AM Wednesday, Eastern Time: We experienced a brief issue where messages were intermittently failing to send on the Chatbots, and some Users may have been unable to proceed beyond the initial interaction. Our team quickly investigated and resolved the problem. The disruption lasted for approximately 10 minutes, and all systems are now functioning normally. Thank you for your patience and understanding.
Affected components
Update timeline
- resolved May 07, 2025, 05:21 AM UTC
INCIDENT RESOLVED — 12:52 AM to 1:02 AM Wednesday, Eastern Time: We experienced a brief issue where messages were intermittently failing to send on the Chatbots, and some Users may have been unable to proceed beyond the initial interaction. Our team quickly investigated and resolved the problem. The disruption lasted for approximately 10 minutes, and all systems are now functioning normally. Thank you for your patience and understanding.
Your product runs on more than OnceHub
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services