Omni Analytics incident

Scheduled Dashboard Failures [European environment only]

Minor Resolved View vendor source →

Omni Analytics experienced a minor incident on April 17, 2024 affecting Ireland, lasting 4h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2024, 01:44 PM UTC
Resolved
Apr 17, 2024, 06:40 PM UTC
Duration
4h 55m
Detected by Pingoru
Apr 17, 2024, 01:44 PM UTC

Affected components

Ireland

Update timeline

  1. investigating Apr 17, 2024, 01:44 PM UTC

    Dashboards in the European environment that are scheduled to send as images or PDFs are failing. Downloading dashboards rendered as images or PDF is also impacted. Our team is investigating the issue. The US environment is unaffected.

  2. identified Apr 17, 2024, 03:30 PM UTC

    We have identified the root cause of the issue and a fix is being implemented.

  3. monitoring Apr 17, 2024, 05:35 PM UTC

    A fix has been released and we are monitoring to confirm the results.

  4. resolved Apr 17, 2024, 06:40 PM UTC

    This incident has been resolved.