Omni Analytics incident

DNS Resolution Issues for Some Users caused by their ISP

Notice Resolved View vendor source →

Omni Analytics experienced a notice incident on April 17, 2026 affecting EastUsa, lasting 3h 44m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 04:51 PM UTC
Resolved
Apr 17, 2026, 08:36 PM UTC
Duration
3h 44m
Detected by Pingoru
Apr 17, 2026, 04:51 PM UTC

Affected components

EastUsa

Update timeline

  1. investigating Apr 17, 2026, 04:51 PM UTC

    We are aware that some users are experiencing difficulty accessing their Omni instance. Omni and our DNS chain is healthy at this time. This appears to be related to a DNS resolution issue affecting certain ISPs on the user end. Users who can change their ISP have reported the issue resolved.

  2. identified Apr 17, 2026, 04:51 PM UTC

    This issue has been diagnosed and is not caused by Omni or the infrastructure we use.

  3. identified Apr 17, 2026, 04:53 PM UTC

    We will leave this incident up for some time to help users understand the source of their access issue.

  4. resolved Apr 17, 2026, 08:36 PM UTC

    The primary DNS provider reporting an issue has marked their incident resolved. We have not had any recent reports from Omni users.