Omni Analytics incident
DNS Resolution Issues for Some Users caused by their ISP
Affected components
Update timeline
- investigating Apr 17, 2026, 04:51 PM UTC
We are aware that some users are experiencing difficulty accessing their Omni instance. Omni and our DNS chain is healthy at this time. This appears to be related to a DNS resolution issue affecting certain ISPs on the user end. Users who can change their ISP have reported the issue resolved.
- identified Apr 17, 2026, 04:51 PM UTC
This issue has been diagnosed and is not caused by Omni or the infrastructure we use.
- identified Apr 17, 2026, 04:53 PM UTC
We will leave this incident up for some time to help users understand the source of their access issue.
- resolved Apr 17, 2026, 08:36 PM UTC
The primary DNS provider reporting an issue has marked their incident resolved. We have not had any recent reports from Omni users.
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