Omni Analytics incident

Slowness detected in Omni

Critical Resolved View vendor source →
Started
Feb 25, 2026, 06:44 PM UTC
Resolved
Feb 25, 2026, 07:22 PM UTC
Duration
38m
Detected by Pingoru
Feb 25, 2026, 06:44 PM UTC

Affected components

EastUsaIreland

Update timeline

  1. investigating Feb 25, 2026, 06:44 PM UTC

    Our monitoring picked up slowness in the Omni App with error messages in some cases. We are investigating and working on mitigation.

  2. investigating Feb 25, 2026, 06:48 PM UTC

    We have identified the cause of the issue and are in the process of reverting the change.

  3. identified Feb 25, 2026, 06:58 PM UTC

    The team identified a recent change that caused performance degradation. We have rolled back to a previous deployment and are seeing recovery.

  4. identified Feb 25, 2026, 07:02 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Feb 25, 2026, 07:10 PM UTC

    The application is back online, and our monitoring shows performance metrics have returned to normal levels. We are continuing to monitor the situation.

  6. resolved Feb 25, 2026, 07:22 PM UTC

    The incident has been resolved, and all systems are back to operational status. We apologize for the disruption and are conducting a review to prevent the issue from happening again.

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