Omni Analytics experienced a critical incident on February 25, 2026 affecting EastUsa and Ireland, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 25, 2026, 06:44 PM UTC
Our monitoring picked up slowness in the Omni App with error messages in some cases. We are investigating and working on mitigation.
- investigating Feb 25, 2026, 06:48 PM UTC
We have identified the cause of the issue and are in the process of reverting the change.
- identified Feb 25, 2026, 06:58 PM UTC
The team identified a recent change that caused performance degradation. We have rolled back to a previous deployment and are seeing recovery.
- identified Feb 25, 2026, 07:02 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 25, 2026, 07:10 PM UTC
The application is back online, and our monitoring shows performance metrics have returned to normal levels. We are continuing to monitor the situation.
- resolved Feb 25, 2026, 07:22 PM UTC
The incident has been resolved, and all systems are back to operational status. We apologize for the disruption and are conducting a review to prevent the issue from happening again.