Omni Analytics incident

Model and Query Loading Failures in East USA

Critical Resolved View vendor source →

Omni Analytics experienced a critical incident on October 17, 2024 affecting EastUsa, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2024, 08:46 PM UTC
Resolved
Oct 17, 2024, 11:43 PM UTC
Duration
2h 57m
Detected by Pingoru
Oct 17, 2024, 08:46 PM UTC

Affected components

EastUsa

Update timeline

  1. investigating Oct 17, 2024, 08:46 PM UTC

    Reports and new analyses are loading slowly or failing to load in our East USA environment, our team is investigating.

  2. investigating Oct 17, 2024, 09:27 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 17, 2024, 10:19 PM UTC

    We have applied a fix and we are monitoring the impact.

  4. resolved Oct 17, 2024, 11:43 PM UTC

    This incident has been resolved. Our team will be performing a root cause analysis and taking steps to prevent this issue from recurring.