Omni Analytics incident

Model and Query Loading Failures in East USA

Critical Resolved View vendor source →

Omni Analytics experienced a critical incident on October 18, 2024 affecting EastUsa, lasting 5h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2024, 03:08 PM UTC
Resolved
Oct 18, 2024, 08:50 PM UTC
Duration
5h 41m
Detected by Pingoru
Oct 18, 2024, 03:08 PM UTC

Affected components

EastUsa

Update timeline

  1. investigating Oct 18, 2024, 03:08 PM UTC

    Reports and new analyses are loading slowly or failing to load in our East USA environment, our team is investigating.

  2. monitoring Oct 18, 2024, 04:02 PM UTC

    We have isolated and mitigated the issue, and our engineers are actively working on changes to prevent a similar issue going forward. We will continue to monitor the system.

  3. monitoring Oct 18, 2024, 06:47 PM UTC

    The service has remained stable since mitigating the issue. Our team is continuing to monitor and expects to release a fix shortly to ensure the issue does not recur.

  4. resolved Oct 18, 2024, 08:50 PM UTC

    This incident has been resolved.