Omise incident

[Resolved] ShopeePay Service intermittently failure.

Minor Resolved View vendor source →
Started
Apr 17, 2026, 02:16 PM UTC
Resolved
Apr 20, 2026, 03:31 AM UTC
Duration
2d 13h
Detected by Pingoru
Apr 17, 2026, 02:16 PM UTC

Affected components

ShopeePay (TH, SG, MY)

Update timeline

  1. identified Apr 17, 2026, 02:16 PM UTC

    We are experiencing a service outage with ShopeePay since 17:19 (GMT+7). While our team investigates and coordinates with Shopee to restore the service, you may experience failed transactions when using ShopeePay Jumpapp in Thailand.. Updates will be provided on https://status.omise.co. We apologize for any inconvenience caused. Omise

  2. monitoring Apr 18, 2026, 08:00 PM UTC

    We experienced a technical issue with ShopeePay, which resulted in intermittent failures between 17 April 2026 at 17:19 and 18 April 2026 at 23:00 (GMT+7). During this period, some transactions using ShopeePay may have failed. Our teams investigated the issue and coordinated with our partner to resolve it promptly. The service is now fully operational. We sincerely apologize for any inconvenience this may have caused. For any questions or concerns regarding this incident, please contact us at [email protected]. Omise Payments

  3. resolved Apr 20, 2026, 03:31 AM UTC

    This incident has been resolved.

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