Omise incident

[Resolved] (Thailand) Intermittently failure detected on Debit card payment

Omise experienced a major incident on September 30, 2026 affecting Bangkok Bank (TH) and Kasikorn Bank (TH) and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started: Sep 30, 2026, 04:03 AM UTC
Resolved: Oct 01, 2026, 06:41 AM UTC
Duration: 1d 2h
Detected by Pingoru: Sep 30, 2026, 04:03 AM UTC

Affected components

Bangkok Bank (TH)Kasikorn Bank (TH)Krungsri (TH)Krungthai (TH)Siam Commercial Bank (TH)TMBThanachart Bank (TH)

Update timeline

investigating Sep 30, 2026, 04:03 AM UTC

We are currently investigating a technical issue affecting debit card payment transaction, which is beginning on Wednesday 30th September at 10:09 (GMT+7). This may be impacting some Thailand-based merchants, where certain debit card payment charges may be failing during this time. Our team is actively working to identify the root cause with our payment processor and resolve the issue as soon as possible. We will share updates as they become available. We apologize for the inconvenience this may be causing. For any questions or concerns, please contact us at [email protected]. Omise
monitoring Sep 30, 2026, 10:21 AM UTC

We experienced a technical issue affecting debit card payment transactions on Wednesday, 30 September between 10:09 and 16:45 (GMT+7). During this period, some Thai debit card transactions may have failed. Our teams investigated the issue and coordinated with our payment processor to resolve it immediately. The service is now fully operational. We apologize for the inconvenience this may be causing. For any questions or concerns, please contact us at [email protected]. Omise
resolved Oct 01, 2026, 06:41 AM UTC

This incident has been resolved.