[Resolved] (Malaysia) Intermittently failure detected on TouchNGo transactions

Update timeline

1. investigating Aug 20, 2026, 09:52 AM UTC

   We are experiencing a service outage with TouchNGo, which is beginning on Thursday, 20th August since 16:58 (GMT+8). This may be impacting some Malaysia-based merchants, where certain TouchNGo payment charges may be failing during this time. Our team is actively working to identify the root cause with our payment processor and resolve the issue as soon as possible. Updates will be provided on https://status.omise.co. We apologize for any inconvenience caused. Omise

2. monitoring Aug 20, 2026, 10:24 AM UTC

   We experienced a technical issue with TouchNGo, which is beginning on Thursday, 20th August from 16:58 to 17:46 (GMT+8) This may be impacting some Malaysia-based merchants, where certain TouchNGo payment charges may be failing during this time. The service is now back operational. Our team is actively working to identify the root cause with our payment processor. We will investigate the issue and coordinate with our partner to resolve it promptly. We sincerely apologize for any inconvenience this may have caused. For any questions or concerns regarding this incident, please contact us at [email protected]. We apologize for any inconvenience caused.

3. resolved Aug 21, 2026, 02:28 AM UTC

   This incident has been resolved.