Olo experienced a major incident on July 9, 2025 affecting Loyalty Partners, lasting 6h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Loyalty Partners
Update timeline
- investigating Jul 09, 2025, 07:18 PM UTC
We are currently investigating this issue.
- identified Jul 09, 2025, 07:24 PM UTC
Paytronix has identified an issue on their end.
- monitoring Jul 09, 2025, 08:04 PM UTC
Service with Paytronix has returned to normal and we are actively monitoring at this time.
- resolved Jul 10, 2025, 02:12 AM UTC
This incident has been resolved.