Olo incident

Payment Processor Issues: Worldpay MercPay Webservices

Minor Resolved View vendor source →

Olo experienced a minor incident on August 15, 2025 affecting Payment Processing Partners, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2025, 05:10 PM UTC
Resolved
Aug 15, 2025, 05:51 PM UTC
Duration
41m
Detected by Pingoru
Aug 15, 2025, 05:10 PM UTC

Affected components

Payment Processing Partners

Update timeline

  1. investigating Aug 15, 2025, 05:10 PM UTC

    We're detecting elevated errors processing transactions through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.

  2. monitoring Aug 15, 2025, 05:33 PM UTC

    Errors have recovered and we are actively monitoring at this time.

  3. resolved Aug 15, 2025, 05:51 PM UTC

    This incident has been resolved.