Olo experienced a notice incident on August 17, 2025 affecting Loyalty Partners, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Loyalty Partners
Update timeline
- identified Aug 17, 2025, 05:54 AM UTC
We are experiencing errors communicating with Punchh. Users may be unable to log in or use points or rewards with placed orders. See https://status.punchh.com/incidents/06prk1z208jc
- monitoring Aug 17, 2025, 06:04 AM UTC
Service with Punchh has returned to normal and we are actively monitoring at this time. See https://status.punchh.com/incidents/06prk1z208jc
- resolved Aug 17, 2025, 06:24 AM UTC
This incident has been resolved.