Olo experienced a notice incident on August 19, 2025 affecting Menu Services, lasting 8h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2025, 06:32 PM UTC
We are investigating increased error rates reindexing menu changes. Users may see stale results in menu search from within Menu Admin.
- identified Aug 19, 2025, 07:13 PM UTC
The issue has been identified and a fix is being implemented. Users may see stale results in menu search from within Menu Admin.
- monitoring Aug 19, 2025, 08:42 PM UTC
A fix has been implemented and we are monitoring the results. Users may see stale results in menu search from within Menu Admin.
- monitoring Aug 19, 2025, 09:45 PM UTC
We are continuing to monitor the situation. Users may see stale results in menu search from within Menu Admin.
- monitoring Aug 20, 2025, 01:07 AM UTC
We are continuing to monitor the situation. Users may see stale results in menu search from within Menu Admin.
- resolved Aug 20, 2025, 03:19 AM UTC
This incident has been resolved.