Olo experienced a major incident on August 21, 2025 affecting Payment Processing Partners, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Processing Partners
Update timeline
- investigating Aug 21, 2025, 02:11 PM UTC
We're detecting elevated errors processing payments through Olo Pay Kiosk. Ordering may be affected at locations using Olo Pay Kiosk as their payment provider.
- identified Aug 21, 2025, 02:33 PM UTC
Adyen has identified an issue on their end.
- monitoring Aug 21, 2025, 02:54 PM UTC
We are seeing Adyen transactions return to normal and continue to monitor the situation.
- resolved Aug 21, 2025, 03:09 PM UTC
This incident has been resolved.