Olo incident

Payment Processor Issues: Worldpay MercPay Webservices and VantivExpress

Minor Resolved View vendor source →

Olo experienced a minor incident on August 31, 2025 affecting Payment Processing Partners, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2025, 12:37 PM UTC
Resolved
Aug 31, 2025, 02:13 PM UTC
Duration
1h 36m
Detected by Pingoru
Aug 31, 2025, 12:37 PM UTC

Affected components

Payment Processing Partners

Update timeline

  1. investigating Aug 31, 2025, 12:37 PM UTC

    We're detecting elevated errors processing transactions through Worldpay MercPay Webservices and VantivExpress. Ordering may be affected at locations using Worldpay MercPay Webservices or VantivExpress as their payment provider.

  2. identified Aug 31, 2025, 12:40 PM UTC

    WorldPay has acknowledged the disruption and is investigating.

  3. monitoring Aug 31, 2025, 02:02 PM UTC

    Errors have recovered and we are actively monitoring at this time.

  4. resolved Aug 31, 2025, 02:13 PM UTC

    This incident has been resolved.